If you are a small and medium business owner or online marketer looking to increase leads and sales, you must be either using a sales lead capture, tracking and management system already or evaluating the lead solutions available in the market. When deploying a lead tracking and marketing automation system, make sure that your websites are integrated with the same in order to capture leads automatically.

Websites as Lead Generation Sources

We all know that internet is becoming the primary source of sales lead generation and prospects land on one or more websites to seek your products or services. if you are driving a ton of traffic to your websites and the prospects are brought to the landing pages, converting the visitors into leads and following up with them is critical for success. It does not matter whether you are in B2B or B2C marketplace, automating the lead capture is an essential step to expedite the lead follow-up processes.

Automating Lead Capture from Landing Pages

I have come across many small business clients who use our LeadPro247 lead management software system, but are yet to integrate their websites where leads are generated. Majority of the customers still capture the lead information on basic forms and email the data to one or more inside sales / marketing team members. They take up their own time and then enter the leads into the lead distribution, tracking and management system.

It is critical to automate the lead capture process by integrating the landing pages (or signup forms or registration forms) with the lead management system. Many consider this integration process a tedious and complex one.

Lead Capture Methods

The leads captured on the websites can be emailed and then entered manually into the system as mentioned earlier. Precious time is wasted in this process delaying the follow-up activity. Any manual entry leads to errors and inaccuracies. And some leads might slip through the cracks and never get into the lead management system!

The simplest and easy method of lead capture by embedding a small code provided by your lead tracking and management system into the landing page. If you do not have the in-house capability to embed the code into the sign-up form, take help from the lead management service provider. Most providers do this for a small fee as it does not take much time. If you are using third party web developers or consultants, some tend to discourage this practice and push back. Don’t fall for their pressure! If they cannot incorporate your request or do not know how to do it with little efforts, then it may be time to look for an alternate service provider!

The industry term used for lead capture specifications is lead posting instructions. There are slight variations in this lead push process. Check with your lead tracking system provider; they would be more than happy to provide you the details.

If you have multiple landing pages or websites, you can pass on the “lead source” from each page to the lead system. The lead source information would be useful in the lead followup process. For example, you can plan different drip email messages to leads collected from each source.

Lead tracking systems will also support capturing leads generated through multiple pages (i.e. sign up form split into multiple pages). Most service providers would be able to help you with custom services in such cases.

If you are lead generation company capturing leads to resell the same to one or more lead buyers, automating the lead capture is first step. You may refer to our blog for more information on lead generation capture and distribution software solutions.

Leverage the lead capture features of your lead tracking system and convert more prospects to customers. Happy selling!

With the economy shrinking, Google, Microsoft and Apple ruling the digital world, news papers and magazines folding every month, it is no wonder that businesses are forced to follow their customers and consumers. It is doubtful if any business can survive without leveraging internet for sales lead generation, engagement and conversion. If you are a newbie to the Web Lead Acquisition world or just planning to test the waters, here is a mini guide on why buying internet leads could make business sense.

It does not matter what business you are in, internet can / should be leveraged for marketing and web leads generation. However online lead generation may not be for everyone; certainly not for the fainthearted as you can easily bleed with pay per click, media buying, SEO and other related approaches, if you don’t know what you are doing.

What are Internet Leads?

As the terminology implies, sales leads generated using web sites are referred to as Internet Leads or Website Leads. You can generate your own leads or you can buy the leads acquired by other lead generation companies. Landing pages, which are basic web registration forms, are used to get prospect information. Generally, minimal information such as name, email and phone number will be collected. While designing and creating landing pages may look easy, there is a lot of underlying technology to be understood and used in order to maximize the value and increase lead quality.

Once the landing pages are up and running, the next step will be driving consumer web traffic to these pages. This is where the traffic generation approaches such as PPC and SEO come into play. These processes are time taking and costly in terms of efforts as well advertisement costs. While you may start testing these procedures with very little money, the end results may be insignificant.

Why Buy Internet Leads?

Firstly, you cannot ignore internet as a lead generation medium. Over 65% of the consumers start their buying process on the internet, though the final conversion may happen off-site or even in brick and mortar retail settings. Secondly, you can focus on your business and core competency; you don’t need to become an internet wizard. Thirdly, it is affordable. You can test with small investment and then grow as you become comfortable with the process. Finally, it is fully scalable. You can buy 100 leads in a week, if you have the resources for follow up and conversion. The next week you can just by 25 leads, if your work load is heavy.

How to Buy Internet Leads?

The most important factors to be taken into consideration while buying leads generated by third parties are: (1) Quality of Leads, (2) Cost of Leads, and (3) Timely Delivery of Leads.

Unless the leads are of high quality, there is no meaning in buying leads. Hence focus on the lead vendors, their lead generation processes and web sites used, and their past history. You may take a look at the post on 10 Secrets of Successful Internet Lead Buying for great Conversion rates for related discussion.

Follow the following steps in your day to day operations:

• Receive the website leads in a Lead Tracking and Management system. Lead Providers might provide access to a basic lead retrieval and tracking system as part of Lead Generation and Distribution Software; however, if you are buying leads from multiple providers, you may be better off with your own software subscription.
• Distribute the leads received from the provider to your sales team / agents immediately. Your sales lead tracking system with a flexible automatic lead distribution engine (with sales territory management feature) will be of great benefit here.
• Nurture, Track and Manage prospects proactively. Leverage Drip Email Marketing function of your lead tracking system effectively to communicate with the prospects.
• Measure, Analyze and Improve on an ongoing basis. Lead analytics reporting provided by the lead management system will provide a lot of information to analyze and measure the lead quality and conversion statistics.

Whether you are running a business or working for business, you just cannot ignore Social Media. Not anymore. It is not just about lead generation or sales growth. Social networking media combined with the web 2.0 tools and resources is becoming an ecosystem. Take look at the following brief video about social media and its impact on the consumers and businesses.

Lead Response Management is the process of responding to and managing the inquiries / sales leads in a timely, consistent fashion. While choosing and deploying a Sales Lead Collection, Tracking and Management software system will help you in the process, this alone will not result in lead conversion. The business lead management software is just a tool in the hands of a marketer which helps to capture leads from internet and other sources, route to sales reps, provide real time alerts and management the sales process. Lead Management includes lead response management phase.

Lead Tracking and Management Processes

In the era of Internet Lead Generation and sky high expectations from the consumers and prospects, it is essential to equip yourselves with resources and lead management processes for achieving a great sales conversion rate. Here is set of great resources on lead response management and allied areas, including research studies from MIT and Kellogg.

http://www.leadresponsemanagement.org/research

If you are converting the leads for your business, then effective lead response management is a critical phase of your marketing and sales process.

If you are an internet lead generation company and distribute the captured leads to the buyers, it is essential to deliver the prospect information to the end buyers in real time using a lead collection and distribution software system as the delay in response will result in lost customers.

If you are a B2B organization, reaching your sales reps immediately and connecting with the prospects with least delay will help increase the lead conversion rates significantly. If your rep is the first person to contact the prospect, the chances of winning the deal is much higher assuming that you have suitable product to service the lead.

Lead Delivery

It is a fact that B2B sales reps are spread all over the geography and delivering the leads captured via the landing pages almost instantaneously is a critical requirement. This is generally achieved by email alerts and SMS text messages.

However pushing the message with lead information may not lead to the immediate prospect contact, as the sales reps have to proactively read the lead alert messages and dial the potential prospect. With the plethora of devices in hand, juggling of schedules and driving around town, it may not be easy for them to react immediately.

Lead Delivery via Voice

The reason why several large CRM system implementations ended in mere hype and no visible sales increases is well known. All of us know why the sales reps hate CRM systems! Well, these system increases their work load instead of helping them sell more and close more deals. At the same time, they would be glad to listen to their lead administrators and back office secretaries for the simple reason that they speak with them and provide relevant information!

If we can take a leaf out of this practice, and help the sales reps with voice delivery of prospect information received from the internet / marketing center, they would be glad to listen to the message and motivated to take action.

Lead Capture, Distribution and Tracking systems such as LeadPro247 leverages this fact and helps deliver the lead profile information to the sales force using highly advanced text to speech technology.

Voice Delivery Process

In the first step, the lead profile details collected from the sign-up forms, registration sites, and landing pages are converted to voice instructions using sophisticated text conversion algorithms.

Then the system automatically dials the sales rep’s cell phone and reads out the lead information when the picks up the phone.

The system can use round robin or specific lead assignment rules to choose the sale representative to dial out.

If a round robin process is used to make the automatic calls, the rep can choose to accept the lead or push it back to the queue, so that the lead delivery system can dial out to the next rep.

Auto Dialing the Prospect

When the sales rep accepts the lead information, the auto dialer built into the system can also automatically dial the prospect and connect to the next available rep.

This process significantly reduces the efforts on the part of the sales reps and helps them reach more prospects and sell to more customers.

Cost Benefit

Since an internet generated lead can cost from a few dollars to tens of dollars, the incremental voice delivery cost (around $1) is more than offset by increased prospect reach and sales conversion ratio. The voice delivery mechanism, generally provided as a value added service can also be leveraged by B2C customers.

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